Policies

How our Help, Advice and Services team promise to work with you.

All feedback is welcomed as this helps us to understand how you experience our Help and Advice service.

We’re committed to delivering a high standard of service to anyone who engages with our work. We’re keen to hear from anyone who believes we have fallen short of the high standards we set ourselves.

How we use and disclose personal information given to us by the people we help, employees, volunteers and donors.

Learn more about how we use cookies on our website to help us improve its functionality and to provide you with a good experience when you are browsing.

How we safeguard people we help, people who support us and volunteer with us and our staff and Trustees.

We strive to ensure our website is accessible to everyone.

We are committed to treating you with respect and openness, so this is our promise to you.

We work hard to ensure you have a trouble-free journey when making a donation.

The Charity is committed to creating a work environment free of harassment and bullying, where everyone is treated with dignity and respect.

Outline of the principles governing the investment policy of the Pension and Assurance Scheme and the activities undertaken by the Trustees to ensure the effective implementation of these principles.

Annual Engagement Policy Implementation Statement for the year ending 5 April 2024 detailing how the policies set out in the Statement of Investment Principles have been followed.