Skip to content
Curious Character Male

How to apply for help

Everything you need to know about applying to us for help.

Applications are currently taking up to six weeks to be allocated to a caseworker. To check the status of your application log into your portal account.

We support current, former and retired civil servants, and their dependents, who are facing tough times.

We offer the following support:

For this support, you will need to complete the application form on our portal. The form asks you to confirm that you are a current, former, retired or dependent of a civil servant. Not sure if this is you? Check if you are eligible.   

Before you start your application, please read this page which explains about the information we ask for and what happens next.

Your application is confidential and we won’t contact anyone else without your permission. 

Register on our portal

You will need to register and create an account on our portal. If you already have an account, you can log in to start a new application.

If you need help to create an account, watch this video.

If you have an account but have forgotten your password, go to the portal to reset it. See help with the portal.

Once you have applied, you’ll use the portal to check for messages and track your application’s progress.

If you cannot apply online, please contact us. Email or call 0800 056 2424 (option 2) from 10am to 1pm.

Can’t see the video? Watch on YouTube.

Registering For Our Self Serve Portal YouTube Video

Information you’ll need

Before you apply, make sure you have the following information. Please note that this varies depending on what type of help you are applying for. We ask you for personal information in order to best help you with your situation.

Completing the application form

General questions

Start your application

What happens next?

Self-help tools

If you are applying for one of our self-serve apps, step-by-step information about how to do this is on each of the app pages.

Take a look at our toolkit pages for details of these.  

Woman looking computer screen

What to do in a crisis

Charity for Civil Servants is not a crisis support charity. If you are in an emergency situation, here are some organisations that can help.

Was this helpful?

Thanks for your feedback!