Our supporter promise

• We hope you’ll want to hear more about our work. We’ll always be clear about how we’ll communicate with you.
• If you tell us you’d rather not be contacted, or you’d rather we didn’t contact you in a certain way, we’ll act on your wishes.
• You can change your mind about what you receive from us anytime.

Fundraising is important to us, and we are proud of what it helps us achieve. We constantly review our fundraising practices to ensure they are fair, sensitive, and appropriate.

Charity for Civil Servants is committed to ensuring the highest quality of experience for our supporters. In the interest of empowering and protecting our supporters, we train and support our staff, volunteers and third-party organisations that work on behalf of us to recognise, and appropriately respond to vulnerability without discrimination or judgement.

Charity for Civil Servants works to ensure supporters are treated fairly and always treated as individuals, and not exploited or treated in any way which might bring them harm because of their interaction with us.

Our approach to supporters in vulnerable circumstances is informed by the Fundraising Regulator’s Code of Fundraising Practice and the Chartered Institute of Fundraising’s guidance.

We now ask that all our supporters under 16 ask their parent or guardian to email hello@cfcs.org.uk, as we need written consent for any young person under 16 to engage in fundraising, volunteering or otherwise supporting Charity for Civil Servants.

We ensure all staff are trained in and follow our Safeguarding Policy and Procedures.

• Your donation will be used responsibly to help people overcome life’s challenges and thrive. We will keep administration costs to a minimum without jeopardising the quality of our work. As much of your donation as possible will be spent directly on our life-changing work.
• We’ll answer any questions about how your donation is spent and clear financial information will be available.
• We might turn down a donation if we feel that accepting it would damage our independence or reputation. If we do, we’ll explain why.

• We use carefully selected suppliers to help us deliver our communications and services. We will keep any personal information safe, only using your details to contact you in the ways you’ve agreed to.
• We will always respect your right to privacy and adhere to laws around the use of data.
• When necessary, we may share data with our own carefully regulated and monitored external suppliers, for processing purposes. We will ensure their use of the data is in line with our own data protection policies and not kept or used by them for any other purposes.

• Sometimes we work with external suppliers to contact you, simply because our team isn’t big enough. This might be an agency that helps us send and receive our mailings or an organisation that stores and delivers our fundraising materials.
• We will only work with professional organisations that meet our high standards.
• We’ll train, monitor, and regulate our external suppliers to meet our standards and will act quickly if they do not meet the high standards we set.

• You can contact us with feedback or to make a complaint if you are unhappy with anything we have done while communicating with you.
• We will respond honestly and promptly to your questions and complaints.