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Refund Policy


We work hard to ensure you have a trouble-free journey when making a donation. Under charity law (The Charities Act 2011) charities are not permitted to refund donations, other than in specific circumstances. 

We realise that errors sometimes happen, and there may be an occasion when you need to speak to one of our friendly Supporter Care Team. Please email or call the team on 0800 056 2424.

We will ask a few questions and usually need some paperwork from you to determine what’s happened so that we can help.

Cancellation and refunds

If you wish to cancel your order before receipt, or if you are unhappy with your order, you have the right to cancel within seven days of receipt of the goods (whichever is the longer).

We will be happy to issue a refund via the original payment method.

Registration fees for Charity Challenges and Events are non-refundable.

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