Malcolm's Thank You Letter
I’m writing to express my family’s gratitude to the Charity for Civil Servants. We remain forever grateful to the people in the help team who I spoke to. We want to send our sincere thanks for all they did, for stretching out a hand and a listening ear to someone who was as distraught as I was.
We were told that we needed a complete rewiring of the house as the electrics were dangerous, that it was only a matter of time before it would cause a fire. As a family, we were at the end of our tether as there was no way that we could afford the cost.
We had to use a torch through most of the winter and if we did turn a light on, it was for as little time as possible… it was horrendous. I was in a bad way emotionally, as was my wife who already suffers from severe anxiety and depression.
I eventually got in touch with the Charity for Civil Servants. I spoke to someone on the phone who was really reassuring and throughout the application process, bent over backwards to do all they could to help us. Because of the emotional state I was in, I was also referred to the Charity’s wellbeing services.
I can only say the person I spoke to was the nicest, kindest and most helpful person that I have ever spoken to. They fully understood the predicament we found ourselves in and did everything in their power to help us. They really are a credit to the Charity.
When the Charity said they could help cover the costs, it was such a tremendous relief to both myself, my wife and our disabled son who also lives with us. Now that the rewiring is complete, I cannot stress highly enough how relieved we are to finally stop living by torchlight, in constant fear of causing a fire. We are now safe thanks to the Charity’s help. I worked as a civil servant for over 15 years and I’m proud to donate to such a worthwhile cause.
Some elements of this story have been anonymised or changed to protect the person’s identity
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